Irate passengers vented online, and the head of a commuter advisory group complained that rail service was disrupted frequently over the summer for needed track work in New York. Wednesday's disruption, though not Metro-North's fault, adds to frustration among commuters, commuter advocate Jim Cameron said.
"It means commuters must have a Plan B and a Plan C," he said.
During the evening rush hour at Grand Central Terminal, hundreds of frustrated commuters who rely on the out-of-service New Haven line scrambled to come up with alternative routes.
Attorney Robert Drucker said he was looking at a 2 1/2-hour commute, more than twice his usual 55-minute trip, back to his Stamford, Conn., home. On Wednesday morning, Drucker drove his car to a White Plains, N.Y., station on a different Metro-North line, parked it and took a different train into the city.
"There was so much traffic, with everybody lined up," he said of his early morning commute, as he prepared for the evening trip ahead. "It'll take forever."
Associated Press writers Susan Haigh in Mashantucket, Conn., and Stephen Singer in Hartford, Conn., contributed to this report.