He said the emergency operator told him she couldn't contact individual police officers and that he should walk out with his hands in the air.
"I had to go out of the store shouting at the officers with my hands up, and they turned and pointed their guns at me," Woods said. "It was one of the scariest experiences of my life."
Jessica Stigliano, 21, of Richfield, told the AP that she was sitting in the mall's food court when she saw people running and yelling "shots were fired."
Stigliano said she also began running. She said at the time she was thinking, "Not many people run for their life, but that's what I'm doing right now."
Carlos Sinde, 36, of Astoria, Queens said he was at the mall to see the 9:20 p.m. showing of the movie "Gravity" when the fire alarms went off and the movie stopped. He said he walked into the mall where someone was saying "I think there was a shooting," but he didn't take them seriously. Then, security guards ran up, urging customers to leave. He said one female security guard was crying.
"Once the security guards started telling us what was going on, that's when there was hysteria," he said.
Early Tuesday, families were being escorted by police to a Chili's on the outskirts of the mall area to be reunited with others who had been in the mall for hours.
Althea Brown, 26, of Paterson told NorthJersey.com she was in a clothing store when she saw a man walk by and then heard three shots followed by two more. She said he appeared to be wearing body armor and was wearing a helmet with the visor pulled up.
Several frightened customers sent tweets saying they were escorted from the mall by armed state troopers. One woman wrote that she ran from the mall "screaming."
The mall is located in Bergen County, about 15 miles northwest of Manhattan.