The Ottumwa Courier

AP National

September 30, 2013

Airlines promise a return to civility, for a fee

(Continued)

Other airlines are experimenting with tracking passengers throughout the airport. In the future, if somebody clears security hours before their flight, they might be offered a discounted day pass to the airline's lounge on their phone.

Airlines have yet to find the right balance between being helpful and being creepy. So, for now, most of the data is being used to win back passengers after their flight is delayed or luggage is lost.

"We want to get back to a point where people feel like travel isn't something to endure, but something they can enjoy," says Bob Kupbens, a former Target executive and Delta's current vice president of marketing and digital commerce.

Most passengers select flights based on the lowest base fare. The online travel industry plays up that price sensitivity with sites named CheapOair.com, CheapTickets.com and InsanelyCheapFlights.com.

When airlines try to raise fares, they are met with resistance.

"Customers are very quick to either change travel plans, or use another carrier or not travel at all," says Jim Corridore, an airline analyst with Standard & Poor's.

In the past three years, airlines have tried to hike fares 48 times, according to FareCompare.com. During 29 of those attempts, bookings fell enough that airlines abandoned the increase.

Most fares today don't cover the cost of flying. While the average domestic roundtrip base fare has climbed 3 percent over the past decade to $361.95, when adjusted for inflation, the price of jet fuel has nearly tripled.

When oil prices spiked in 2008, airlines added checked baggage fees. Passengers still bought tickets on the base price and didn't think about the extra expense until the day of travel.

Now airlines are recasting fees as trip enhancements.

Travelers like Nadine Angress, of Mansfield, Mass., see the value. Her recent late-night US Airways flight home landed past six-year-old son's bedtime. She had to work early the next morning. So, for $30 she bypassed the baggage carousel and had the suitcase delivered.

Text Only
AP National
  • Air travel a leap of faith for passengers WASHINGTON (AP) — Airline travel requires passengers to make a leap of faith, entrusting their lives to pilots, airlines, air traffic controllers and others who regulate air travel. Even after a week of multiple tragedies in worldwide aviation, "Ther

    July 25, 2014

  • Pot may be legal, but homeowner agreements can ban DENVER (AP) — Pot may be legal in some states — but the neighbors don't have to like it. Marijuana and hemp have joined wacky paint colors and unsightly fences as common neighborhood disputes facing homeowners' associations. Though a few HOAs have wi

    July 25, 2014

  • Central American leaders convening at White House WASHINGTON (AP) — President Barack Obama will urge Central American leaders to help slow the influx of unaccompanied children fleeing their countries for the United States, even as Congress remains deeply divided over proposals to stem the crisis at

    July 25, 2014

  • Little sunlight as Obama raises super PAC dollars WASHINGTON (AP) — For years President Barack Obama railed against the surge of unlimited spending flowing into American political campaigns, arguing that average voters were being shut out of a secretive system that lets special interests bankroll el

    July 25, 2014

  • Prosecutor: Man faces charges in hospital shooting DARBY, Pa. (AP) — A man who authorities say fatally shot a caseworker at a hospital complex near Philadelphia and was then shot by his psychiatrist remains listed in critical condition. District Attorney Jack Whelan said Richard Plotts would be arrai

    July 25, 2014

  • Social Security's $300M IT project doesn't work WASHINGTON (AP) — The Social Security Administration has spent nearly $300 million on a new computer system to handle disability claims, but the agency can't get it to work. And officials can't say when it will. Six years ago, Social Security embarke

    July 24, 2014

  • JFK returns to old look in new collectors' coins WEST POINT, N.Y. (AP) — President John F. Kennedy is getting his old look back on new collectors' coins. The slain president's profile debuted on the half dollar 50 years ago, and the image was subtly tweaked and sharpened in the 1990s. Now the U.S.

    July 24, 2014

  • FAA lifts ban on US flights to Tel Aviv airport WASHINGTON (AP) — The Federal Aviation Administration has lifted its ban on U.S. flights in and out of Israel. The end of the ban, which the agency had imposed out of concern for the risk of planes being hit by Hamas rockets, was effective at 11:45 p

    July 24, 2014

  • Man run over by own truck during road rage GAINESVILLE, Fla. (AP) — A man in Florida apparently got a dose of road rage karma when police say he was run over by his own pickup truck after getting out to bang on another driver's window. It happened Tuesday evening in Gainesville, Florida. The

    July 24, 2014

  • New Jersey sues over Florida pizza shop logo TRENTON, N.J. (AP) — The New Jersey Turnpike Authority wants a Florida pizza shop to pay a big toll for using a logo similar to the Garden State Parkway's green and yellow signs. The agency sued Jersey Boardwalk Pizza Tuesday in federal court over th

    July 24, 2014

Obituaries
Record
Facebook
AP National