The Ottumwa Courier

Business

November 22, 2013

JCHC receives satisfaction award

FAIRFIELD — The Jefferson County Health Center was recognized as an award winner for Excellence in Patient Satisfaction on National Rural Health Day.

Nov. 21 was National Rural Health Day, and the Jefferson County was named a HealthStrong Award winner for excellence in patient satisfaction by iVantage Health Analytics. The award reflects top quartile performance among all acute care hospitals in the nation.

“Patient satisfaction is one of our primary goals, and we are proud to be acknowledged for our hard work and dedicated focus in this area,” said Deb Cardin, CEO.

The HealthStrong Awards are based on The Hospital Strength Index, a national ratings program developed by iVantage to recognize top performing hospitals based on key metrics critical to success in the new healthcare marketplace. The Hospital Strength Index ranks all 4,400 U.S. general acute care hospitals, including the more than 1,300 critical access hospitals.

Small and rural hospitals play a critical role in providing efficient and effective healthcare that is comparable to its larger urban counterparts.

“Rural hospitals have new and difficult demands that can only be managed with better information. The Hospital Strength Index reflects the multiple challenges of running a hospital by incorporating the measures on which the industry has worked to gain consensus and standardization,” said John Morrow, executive vice president of iVantage Health Analytics, Inc.

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