Woodard recommended that staff get to know every animal, provide enrichment and create training plans and take photos and video of the animals in order to observe behavior and increase the possibility of adoption.
Out of the 81 dogs currently listed on Heartland's website, 32 have pictures. Out of the 73 cats listed on the website, 24 have pictures.
"I actually have not seen the full report," McHawes said. "I am in no position, really, to comment on it. I'm not in a position to speculate."